Refunds

Last updated 09/21/2020

By making a purchase from us, you agree to be bound by the following Refunds Policy, ideally you should read it in full before sending an order.

GENERAL CONDITIONS

Here are some of the most used reasons for refund claims. It is important that you read and review this agreement to ensure that you are fully aware of and agree to it before placing an order with us. If you are certain that your claim qualifies for a refund or if you have questions about our return policies, please contact us to discuss the details of your claim and to discuss your request.

1. We guarantee complete satisfaction or your money back
2. We will deliver the purchased service to your complete satisfaction. In case you have not received it correctly or completely, we invite you to inform us which would be the missing complement or in your case we will return you the corresponding economic proportion.
3. Our customers have up to 60 days to inform us of any clarification or disagreement about the service purchased
4. The time period described above does not contravene the guarantee of the service purchased, which of 30 days
5. All our staff is fully trained to perform the clarification and / or solve their problems of the operation
6. Our portal has the possibility of making the return of your money immediately in case you are not satisfied.
7. If you have any doubts about your operation, before asking your bank for any clarification or refund, we invite you to contact us at support@masseffectagency.com
8. Finally we commit ourselves to make the return of your money immediately after your claim in our portal.
9. By the previous points we invited it of it can direct with our areas of attention to clients, through our different channels.

About changes to your order

At any time, before you have received our services, you can contact us to request changes. By this we mean, inclusion as well as deletion or amount of service. Once we have begun providing the service, we generally cannot make changes; however, we will do our best to accommodate your request if you ask us to do so and to review whether changes can be made.

About cancellations to your order

You, as a client, can at any time demand a cancellation of your service, while you are still in the development period and before your project is completed. Our team in charge will determine by means of a pro-rata, the reimbursement of your service, depending on the amount of work that the professional in charge has done in his task; for example; You have made a request for a Growth Strategy project, where the total of your project is $499.00 and request cancellation before the total project is cancelled, in this hypothetical case, the freelancer has worked 50% of the requested development, then, you will receive a refund of $249.50, which corresponds to the remaining 50% to be developed. In other words, it will be possible to reimburse the total of your investment, only if the project has not started. Otherwise, only the percentage of money corresponding to the proportion of the work that our professional has not developed will be refunded.

In the event that our professional in charge of your project has completely finished the work assigned, there will be no refund of your money, only for added services such as prepaid campaigns that have not been carried out, among others.

About delivery times

We give an estimate of the delivery time during the purchase process depending on the historical information of the order. This is an estimate of the time it will take from the time we assign your project to a professional, until it is delivered to you. Since the way we work is only with professionals in the assigned areas, the delivery time will be estimated depending on the type of project you hire, and you will be informed before the execution of your request begins, where you will have to give us the approval of the delivery time. The delivery time starts counting once the project is assigned to a professional, as there may be delays during the underlying processing of the order. For example, if the information needed for the basic development of an application, a campaign or a website has not been delivered.

About the quality of our services

We have a team of professionals fully trained to develop any project related to the services we offer. You can always be assured that we will work with you in the most efficient and accurate manner possible to ensure that you are satisfied with the services offered. If there is an uncommon case that the service delivered does not meet your requirements, your expectations or the quality you desire, we can, at our sole discretion, issue a refund or offer a re-production of what was required.

About review requests

You can request a review through your order status page within 30 days from the date the project becomes available to you. Reviews are free of charge as long as the original material is not being edited. Changes to the original material will be handled on a case-by-case basis. We may be able to edit existing work and charge additionally for services not previously requested, but if the changes are substantial, a complete restructuring of your project may be required. The most common review requests we see are small things like names of people, places, phone numbers, photographs. When you make your request, we ask for this information, and we urge you to provide it, as names can be particularly easy to confuse. This will significantly reduce the need for revisions and corrections, ensuring that the final project is delivered as soon as possible.

On the acceptance of services

Apart from causes attributable to our professionals, we do not offer refunds for project acceptance problems. It is your sole responsibility as a client to ensure that we meet your requirements. We strongly recommend that you contact us with a list of your requirements before placing your order to ensure that we meet them if you have any doubts.